Privacy Policy

Effective Date: October 12, 2026  |  Last Updated: October 12, 2026

Cleanecart (“we”, “us”, “our”) operates an on-demand laundry and dry-cleaning service platform connecting Customers with verified laundry Service Providers and Servicemen. We are committed to protecting your privacy.

1 Information We Collect

Information You Provide

• Account Information — Full name, email address, phone number, profile photo

• Address & Location — Pickup/delivery addresses, saved address book entries

• Payment Information — Card details processed via PCI-DSS compliant gateways; we do not store raw card data

• Service Preferences — Laundry instructions, preferred time slots, special garment care notes

• Communications — Messages sent via in-app chat with providers or servicemen

• Reviews & Ratings — Feedback submitted after order completion

• Identity Verification (Providers & Servicemen) — Government ID, business license, bank account details

Information Collected Automatically

• Location Data — Real-time GPS for pickup/delivery tracking and zone detection

• Device Information — Device type, OS version, unique identifiers, app version

• Usage Data — Pages visited, booking history, session duration

• Log Data — IP address, browser type, timestamps, error reports

• Push Notification Tokens — For order status alerts and promotional notifications

2 How We Use Your Information

• Process and manage laundry bookings

• Match you with nearby Service Providers and Servicemen in your zone

• Send real-time order status updates via app, SMS, and push notifications

• Process payments and generate invoices

• Enable in-app chat between Customers, Providers, and Servicemen

• Send promotional offers and loyalty rewards (with your consent only)

• Improve platform performance and prevent fraud

• Comply with applicable legal obligations

3 Data Sharing

We never sell your personal data. We share it only with:

• Service Providers & Servicemen — Name, pickup address, and order notes shared to fulfil your booking

• Payment Gateways — PCI-DSS compliant processors to handle transactions

• Technology Partners — Firebase (push notifications), SMS gateway providers, cloud hosting

• Legal Authorities — If required by law, court order, or to protect user safety

• Business Successors — In case of merger or acquisition, with prior notice to you

4 Location Services

We use GPS location to detect your service zone, assign the nearest Provider, and enable real-time delivery tracking. We never share your precise location with third parties beyond the assigned Serviceman for an active delivery.

5 In-App Chat & Communications

Chat messages are stored securely for up to 1 year, accessible only to our Trust & Safety team for dispute resolution, and never sold or shared commercially.

6 Data Security

We use HTTPS/TLS encryption, AES encryption at rest, role-based access controls, hashed passwords, OTP verification, and regular security audits to protect your data. No system is 100% secure — please keep your credentials confidential.

7 Data Retention

• Account data: Until deletion + 90 days

• Booking & transaction records: 7 years

• Chat messages: 1 year

• Location data: 30 days post-service

8 Your Rights

You may request access, correction, deletion of your data, opt out of marketing, or request data portability. Contact us at privacy@cleanecart.com. We will respond within 30 business days.

9 Push Notifications & SMS

Transactional notifications cannot be disabled. Promotional ones can be turned off in app settings. Reply STOP to opt out of marketing SMS.

10 Children's Privacy

Cleanecart is not intended for children under 13. Contact privacy@cleanecart.com if you believe a minor has registered.

11 Changes to This Policy

We will notify you of significant changes via email or in-app notification and update the effective date above.

12 Contact Us

• Email: privacy@cleanecart.com

• In-App: Help & Support → Privacy Request

• Address: [Your Company Address]